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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Article
A Managerial Evaluation of Syrian Civil War on Turkish Firms: Crisis Management Practices
Author(s)
N. Öykü İyigün, Murat Yalçintaş
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DOI:10.17265/1537-1514/2018.07.001
Affiliation(s)
Istanbul Commerce University, Istanbul, Turkey
ABSTRACT
The Syrian Civil War has transformed
the Middle-East firms drastically in many ways. As the number of dead people and
refugees increased, Syrian economy was torn apart, regional economic ties broke
down, and surrounding businesses
slumped: The first economic effect
on the bordering cities, such as Hatay stems from the decrease of bilateral transactions
between Syria and Turkey; Secondly, the unstoppable flow of Syrian refugees pouring
into Turkey, particularly into neighboring cities became a ticking economic time
bomb. The aim of the present
study is to explore crisis management practices of the firms in Hatay, a Syrian
bordering city in Turkey, during Syrian Civil War and to observe the responses and
reactions of the firms to the economic impacts of this crisis by analyzing the underlying
dimensions of the choice of crisis management styles and strategies. Subsequently,
the study discusses managerial and theoretical implications for “crisis management”
literature which could be useful for policy-makers. Since recent research on crisis management has
established a number of empirical studies, the present study aims to contribute
to the related literature by using a qualitative methodology, including in-depth
interviews with top executives of firms operating in Hatay, observations, and documents/archival
records.
KEYWORDS
crisis management, Syrian Civil War, Turkish firms, management practices, refugees
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