A Business Operation Stability by Improving the Speed of Restoration on Software Application Service

Software application is still a heavy dependence for most of the business operation today. Whenever software application encounters error that causes downtime in the production environment, the root cause of the error can be either within the software application layer or any other factor outside the software application layer. To accurately identify the root cause is difficult whenever more than one log file is required for the root cause analysis activity. Due to such complexity, it leads to the entire duration on the root cause analysis activity became prolong. This will increase the total time taken on restoring the software application service back to the users. In order to identify the root cause of software application error in a more accurate manner, and shorten the duration of root cause analysis activity conducting on software application error, a Prescriptive Analytical Logic Model incorporates with Analytic Hierarchy Process (AHP) is proposed. The proposed Logic Model along with the algorithm will contribute a new knowledge in the area of log file analysis to shorten the total time spent on root cause analysis activity.