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Affiliation(s)

University of Palermo, Palermo, Italy

ABSTRACT

Today we are practically witnessing and experiencing a real bot invasion. It is therefore permissible to ask oneself what a bot is (and it is certainly not “science fiction”). The truth is this: they are programs that respond automatically to requests/queries from human users. But where can we find them? In many fields or sectors but especially in instant messaging, for example: Whatsapp, Telegram, Facebook, or Messenger. It seems that we are talking about something complicated or very difficult, however, even we users can create a bot that can help us or others to simulate conversations or actions of the human being in order to make it easier an action or task that may be repetitive. Now it has become, in a short time, a fashion that is spreading in many sectors for its versatility. The reality is that there are many types of bots. Depending on the situation and our goal, we will choose one or the other. But let’s start from the beginning and before thinking about how to create a bot, let’s see what a bot is exactly.

KEYWORDS

bot, artificial intelligence (AI), human-computer interaction (HCI)

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