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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Article
Author(s)
Baek-Jae Kim1, Se-Yeon Jung2 and Kwang-Eui Yoo3
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DOI:10.17265/2328-2142/2018.05.003
Affiliation(s)
1. Qatar Airways, 2060, Unseo-Dong Jung-Gu, Incheon, South Korea
2. The Korea Transport Institute, 370 Sicheong-daero, Sejong-si, 339-007, South Korea
3. Korea Aerospace University, 76 Hanggongdaehang-ro, Goyang-si, South Korea
ABSTRACT
Recently, the LCCs (low cost carriers) using ICN (Incheon International
Airport) as a hub have increased their international routes. In addition,
foreign nationality airlines, including Middle Eastern carriers, have gradually
increased their operations at ICN. This growth in carrier services has resulted in a more
competitive market environment, and reasonable resource assignment has become
an important issue for airport operators. Moreover,
the airport will open a new terminal—T2 (terminal 2) in early 2018, and
carriers will need to adjust their operations reflecting the utilization of
newly assigned facilities. Motivated by this change, we investigate the differentiation of airport service perception as
well as airline choice behavior by passenger groups at ICN.
This paper employs a MNL (multinomial logit) model as well as a SEM (structural
equation model). The results indicate that airline gate allocation is a significantly
important value for passengers in terms
of airport service perception and choice behavior. Passenger perception and
choice behavior differ according to the selected carrier. This study concludes
that it is significantly important to consider the characteristics of passenger
perception and choice behavior to improve airport operational efficiency, particularly with respect to carrier
facility assignment.
KEYWORDS
Terminal facility assignment, passenger perception, choice behavior.
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