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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Article
Business Service Centres and Their Current Challenges in Slovak Republic
Author(s)
Jarmila Hudáková
Full-Text PDF
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DOI:10.17265/2328-2185/2018.06.004
Affiliation(s)
Constantine the Philosopher University in Nitra, Nitra, Slovak Republic
ABSTRACT
Globalization
of the world economy and the entrance of the information society have a significant
impact on the development of business activities of individual firms. Since
centralization and outsourcing of business services is a globally growing
trend, this industry has enormous potential. Business Service Centres (BSCs) are considered to be a model in
the European Union that leads to improved performance and results achieved by
the company. Within the framework of EU free trade, up to 70% of European
centres state that standardization and process transformation is the first
corner in deciding to set up the BSC. The aim of the article is to analyse the
market of business service centres in the Slovak Republic and their impact on
employment within the EU. The competitive advantage of Slovakia lies above all
in economic and political stability, geographic location, skilled workforce and
European currency. Thanks to positive business experiences in Slovakia, most
investors remain and large numbers of them are expanding their activities,
despite the rising cost of work. Based on the use of quantitative methods, we
analyse secondary data on business service centres. Higher education graduates
are often the main source of workforce for business service centres.
KEYWORDS
Business Service Centre (BSC), Shared Service Centre (SSC), Business Process Outsourcing (BPO)
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