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Article
Desirability of Knowledge Management in Civil Engineering Consulting Firms
Author(s)
Kaliba Chabota, Mundia Muya and Balimu Mwiya
Full-Text PDF XML 713 Views
DOI:10.17265/1934-7359/2018.05.007
Affiliation(s)
Civil and Environmental Engineering Department, School of Engineering, The University of Zambia, P.O. Box 32379, Lusaka, Zambia
ABSTRACT
KM (knowledge management) has in the recent past been promoted as a
means of harnessing and utilising intellectual resources and to improve
innovation, business performance and client satisfaction within the
construction industry. However, there has been no attempt to ascertain the
required level of KM within any given firm. The study reported in this paper
aimed at establishing a general equation for assessing a firm’s required level
of KM. Through literature review and a questionnaire survey, a total of 22 key
indicators of KM were established. The interaction and effects of the key
indicators against turnover and employee base were established, yielding an
elliptic paraboloid fitted graph over which desirability could be calculated.
It was observed that there is a continuous relationship among the firm’s
turnover, employee base and the identified key indicators. In practice, firms
have different combinations of the employee base and turnover. The derived
equation fits well with the
different combinations. Firms can, through the use of such equations, determine
the level of effort and investment required to implement KM.
KEYWORDS
Knowledge management, civil engineering, consulting industry, desirability.
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