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Article

Open Access

Measuring the Success of Hospital Information System across Multispecialty Hospitals in Bahrain

Author(s)

Mukhtar S. Al-Hashimi and Mishleen M. Aqleh

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DOI:10.17265/2328-7136/2018.02.009

Affiliation(s)

College of Business and Finance, Ahlia University, Manama 10878, Kingdom of Bahrain

ABSTRACT

Purpose: The aim of this paper is to measure the success of HISs (hospital information systems) in Bahrain from their end user’s perspectives. Methodology: a quantitative design using a questionnaire based on the DeLone and McLean Information System Success Model (2003) was employed to examine the key determinants comprise of SQ (system quality), IQ (information quality), SerQ (service quality) as the independent variables and their effect on the US (user satisfaction), U (system use) and the perceived NB (net benefits) as the success measures. There are 324 respondents consisting of doctors, nurses, technicians, pharmacists and admin staff of hospitals. Data were analyzed using SPSS. Findings: SQ, IQ and SerQ are significantly positively related to US and U, and the two later are in turns significantly positively related to the perceived NB out of the system to both users and organizations. Research implications: the research reflects the experience of using innovative healthcare technologies in the Middle East and its results show the importance of improving the systems technical quality to ensure more satisfied users, more utilized technologies and to reach the optimal purpose of implementing these systems and reap out their prospected benefits. Moreover, sufficient training and full dependency on the systems are required to get more confident users and reduce the daily work load.

KEYWORDS

Healthcare innovative technologies, hospital information systems, Delone and McLean IS success model.

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