Hotel Guest Service Technology

For any hotel guest reception technology is an important factor in the quality service process, financial-economic efficiency, and management of the hotel industry. The service process in the same type hotel is standard, meanwhile the service process technology undergoes certain alterations according to the hotel’s size, structure, category, and market segment orientation. Hotel customer service technology is characterized by cycling phases—consistent repeat of the service process before the departure of the guest from the hotel. The article discusses the four-phase cycle of guest reception, related to the hotel services and transactions. Each phase of the cycle consists of standard transactions/phases, which are carried out between hotel clients and the hotel itself.

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