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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Article
Challenge of Implementing Balanced Scorecard Strategy in Saudi Arabia
Author(s)
Salwa Abdullah Alhamoudi
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DOI:10.17265/1537-1514/2017.09.003
Affiliation(s)
Institute of Public Administration, Riyadh, Saudi Arabia
ABSTRACT
A balanced scorecard (BSC)
is ideally created through a shared understanding and translation of an
organisation’s strategy into objectives, measures, targets, and initiatives in
each of four scorecard perspectives. However, BSC implementation is not without
challenges. This study is an exploratory investigation into the BSC
implementation and the critical factors addressed in the real world. This
research attempts to investigate the critical success factors (CSFs) of BSC
implementation in organisations that have already implemented it. A survey
research method based on quantitative technique was used, with a sample size of
250 candidates from five organisations. The study identifies 10 main critical
factors that must be carefully considered in BSC implementation to achieve a
successful project. This study highlights that BSC perspectives, top management
support, the BSC team, clear mission, and strategy were viewed as the most
critical success factors. The choice of perspectives for the organisation’s BSC
must adhere to what is necessary to execute the strategy and create a
competitive advantage for the organisation. The BSC measures must be linked to
the strategic objectives of the organisation. The BSC team has to be supported
continuously by top management to enable them to sustain and maintain the BSC.
KEYWORDS
balanced scorecard, performance measurement, critical success factors, BSC implementation, strategy development, case study
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