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Article
Author(s)
Antonia Navarro González, Aida Huerta-Barrientos
Full-Text PDF XML 1135 Views
DOI:10.17265/2328-2185/2017.06.002
Affiliation(s)
National Autonomous University of Mexico, Mexico City, Mexico
ABSTRACT
Nowadays, in order to
satisfy the ISO 9001: 2015 requirements, organizations access to information
from web sites, consultant guides, Internet forums, books, and courses, as a
first approximation, however, the quality, reliability, validity, and accuracy
of the information content in these is limited. The research topic of this
study is the use of theoretical methodological tools, whose implementation
supports the organizations in the fulfillment of requirement 4 of ISO 9001:
2015, adapting it to their particular needs, minimizing rework in the
documentation, increasing the motivation of the personnel involved and
promoting well-being within the work environment. Some theoretical
methodological tools were implemented in the case of Engineering laboratories
of the Faculty of Higher Studies Aragón, that support and complement the
teaching-learning process in the theoretical-practical subjects of the
curricula of the engineering bachelor’s degrees, providing students with
practical training in the use of equipment, devices, and tools, as well as
extracurricular courses. In the study participated the stakeholders of
laboratories. From the results, it was observed that the time for the
documentation of the quality management system was reduced using the
theoretical tools proposed in this study. In conclusion, this study will thus
be useful as a starting point in using formal tools for the implementation of
ISO 9001: 2015 standard.
KEYWORDS
quality management system, ISO 9001, internal analysis, external analysis, methodology, stakeholders
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