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Article
Empowerment, Organizational Commitment, Organization Citizenship Behavior and Firm Performance
Author(s)
Anne Kariuki, Kellen Kiambati
Full-Text PDF XML 812 Views
DOI:10.17265/2328-2185/2017.04.003
Affiliation(s)
Karatina University, Karatina, Kenya
ABSTRACT
The broad objective of this
study was to establish the mediating and moderating effect of employee
commitment and organizational citizenship behaviour on the relationship between
empowerment and firm performance. The review of literature provided conceptual and empirical gaps that formed the basis of the conceptual hypotheses. The
study adopted a quantitative approach and a survey that targeted a
manufacturing firm in Kenya was utilized. A survey questionnaire was the tool
of data collection and was distributed to the 96 non-managerial employees of a
manufacturing firm. Out of the 96 questionnaires issued randomly, 86 were
returned, indicating a 91.6% response rate. The reliability test showed that
study dimensions were reliable. Inferential statistics was used to analyse
data. Results showed that employee
empowerment had a positive and significant influence on organizational
performance; organizational commitment mediated the relationship between
employee empowerment and organization performance; and OCB did not have a
moderating effect.
KEYWORDS
employee empowerment, organizational commitment, organizational citizen behaviour (OCB), job satisfaction, productivity and organizational performance
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